Shipping policy

Last Updated: August 2026

At MemoWear, every personalised product is made especially for you. We carefully prepare, print, quality-check, and pack each order before handing it over to our delivery partner.

1. Order Processing

Personalised products are made to order.

Orders are generally processed and dispatched within 3–5 business days after the order is successfully placed and the required customisation details have been received.

Processing may take longer during:

  • Sales and promotional periods

  • Festivals and holidays

  • High-order-volume periods

  • Unforeseen production delays

If there is a significant delay affecting your order, we will try to contact you using the information provided with your order.

2. Shipping Across India

We currently offer shipping across India, subject to serviceability of the delivery address.

Estimated delivery time after dispatch is generally:

3–7 business days

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on your location, courier availability, weather, holidays, transportation conditions, or other circumstances beyond our reasonable control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

If your order qualifies for free shipping under a promotional offer or our current shipping policy, the applicable shipping charge will be waived.

4. Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or other available communication channels.

Tracking information may take some time to become active after the shipment is handed over to the courier.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Please carefully check:

  • Name

  • House/Flat number

  • Street/locality

  • City

  • State

  • PIN code

  • Phone number

MemoWear is not responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer.

If a shipment is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other reasons attributable to the customer, additional shipping charges may apply for reshipping.

6. Delivery Delays

Courier delays may occur because of:

  • Weather conditions

  • Festivals and public holidays

  • Transportation disruptions

  • Natural events

  • Remote or difficult-to-service locations

  • Incorrect or incomplete address information

  • High courier volumes

  • Other circumstances outside our reasonable control

We will assist you in tracking delayed shipments, but we cannot guarantee a specific delivery date.

7. Damaged Packages

If your package appears visibly damaged when delivered, please take clear photographs or a video of the package before opening it, where reasonably possible.

If the product inside is damaged, contact us within 48 hours of delivery with:

  • Order number

  • Photos/videos of the package

  • Photos/videos of the damaged product

  • A brief description of the issue

We will review the matter and provide an appropriate resolution according to our Return & Refund Policy.

8. Missing or Incorrect Products

If you receive:

  • A wrong product

  • A wrong size due to our fulfilment error

  • A wrong personalisation

  • A missing item

  • A product materially different from what you ordered

Please contact us within 48 hours of delivery.

We may request photographs, videos, or other information to verify the issue.

If the error is confirmed to be on our side, we will provide an appropriate replacement or refund in accordance with our Return & Refund Policy.

9. Failed Delivery / RTO

If a shipment is returned to origin (RTO) because the customer:

  • Refuses delivery

  • Is unavailable for repeated delivery attempts

  • Provides an incorrect or incomplete address

  • Provides an unreachable phone number

  • Does not coordinate with the courier when required

Additional charges may apply if the customer requests reshipping.

For personalised products, an RTO does not automatically create a right to cancel the order or receive a refund. Any request will be reviewed according to our Return & Refund Policy and applicable law.

10. International Shipping

At present, MemoWear primarily ships within India.

International shipping may be offered in the future. If international shipping becomes available, applicable shipping charges, customs duties, taxes, and delivery terms will be communicated at checkout.

11. Contact Us

For questions regarding shipping or delivery, please contact us:

Brand: MemoWear

Email: contact.memowear@gmail.com

Business Address:
Brahmapur (West of Devi Asthan), Anisabad, Ranipur, Ward No. 28, Phulwari Sharif,
Patna, Bihar – 801505, India

MemoWear — Wear Your Story.