Refund policy

Last Updated: August 2026

At MemoWear, every personalised product is made especially for you. Because our products are custom-printed and made to order, we do not accept returns or refunds for change of mind, incorrect size selection, or personalised products that simply no longer meet your preference.

However, if your order arrives damaged, defective, incorrect, or materially different from what you ordered, we will make it right.

1. Personalised & Made-to-Order Products

All personalised and custom-printed products are made specifically according to the details provided by the customer.

Therefore, we do not accept returns or refunds for:

  • Change of mind

  • Incorrect size selected by the customer

  • Incorrect initials, name, date, photo, or other customisation details provided by the customer

  • Difference in personal preference

  • Minor variations in print placement or colour that do not materially affect the product

  • Products that have been worn, washed, altered, damaged, or misused by the customer

Please carefully review your customisation details and size selection before placing your order.

2. Damaged, Defective, or Incorrect Products

You may be eligible for a replacement or refund if:

  • You received a damaged product

  • You received the wrong product, size, or design due to an error on our part

  • The product has a manufacturing defect

  • The print is significantly defective or damaged upon delivery

  • The product materially differs from the design or specifications shown on our website

If the issue is caused by MemoWear, we will provide an appropriate resolution at no additional product or return-shipping cost to you.

3. How to Report an Issue

Please contact us within 48 hours of delivery.

Send us:

  1. Your order number

  2. Clear photos of the product

  3. Clear photos/videos showing the issue

  4. A brief description of the problem

For damaged packages, please also provide photos of the outer packaging.

We may request additional information to verify the issue before approving a replacement or refund.

4. Eligibility Conditions

To be eligible for a replacement or refund:

  • The issue must be reported within the stated timeframe.

  • The product must not have been washed, worn, altered, or damaged after delivery.

  • The issue must be verifiable from the information provided.

  • The product must be returned if MemoWear requests it for inspection.

5. Replacement

Where appropriate, MemoWear may offer a replacement instead of a refund.

For an error caused by MemoWear or a manufacturing/printing defect, the replacement will be provided without charging an additional product cost.

Replacement availability may depend on the product and customisation requirements.

6. Refunds

If a refund is approved, it will normally be initiated after the issue has been verified and, where applicable, the returned product has been received and inspected.

The refund will generally be made to the original payment method used for the order.

The time taken for the amount to appear in your account may vary depending on the payment provider or bank.

7. Return Shipping

If the return is required because the product is defective, damaged, incorrect, or the issue was caused by MemoWear, we will bear the applicable return shipping cost.

For customer-requested returns that are not covered by this policy, return shipping costs are not covered by MemoWear.

8. Order Cancellation

Because personalised products may enter production shortly after an order is placed, cancellation requests must be made before production begins.

Once customisation or printing has started, the order may not be cancellable.

Contact us as soon as possible if you need to make a change to your order.

9. Important Note About Customisation

Customers are responsible for checking all personalisation information submitted during checkout.

Please carefully verify:

  • Names

  • Initials

  • Dates

  • Photos

  • Text

  • Sizes

  • Other customisation details

MemoWear is not responsible for errors caused by incorrect information submitted by the customer.

10. Contact Us

For return, replacement, or refund-related questions, please contact us through the contact details provided on our website and include your order number.

We will review your request and provide the appropriate resolution based on the circumstances of your order.

MemoWear — Wear Your Story.