Privacy policy

Last Updated: August 2026

MemoWear (“MemoWear”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or purchase from our website.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

1. Information We Collect

When you visit our website, place an order, contact us, or use our services, we may collect information such as:

  • Full name

  • Email address

  • Mobile/phone number

  • Billing address

  • Shipping address

  • Order and transaction details

  • T-shirt size and customisation details

  • Information you provide when contacting us

  • Other information you voluntarily provide

Personalised Product Information

Because MemoWear offers personalised products, you may provide:

  • Photos or images

  • Names or initials

  • Dates

  • Custom text

  • Other personalisation details

We use this information to create and fulfil your customised order and provide related customer support.

2. Payment Information

Payments may be processed through third-party payment providers.

MemoWear generally does not directly store your complete debit card, credit card, UPI credentials, banking passwords, or other sensitive payment credentials on our own servers.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring website or source

  • Approximate location information

  • Date and time of visits

  • Website usage and interaction information

This information may be collected through cookies and similar technologies.

4. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders

  • Create personalised products

  • Process payments

  • Arrange shipping and delivery

  • Communicate with you about your order

  • Provide customer support

  • Handle returns, replacements, refunds, and complaints

  • Prevent fraud and unauthorised activity

  • Improve our products, website, and customer experience

  • Maintain business and transaction records

  • Comply with applicable laws and legal requirements

  • Send marketing communications where permitted and applicable

We use personal information only for legitimate and relevant purposes connected with our business and services.

5. Sharing Your Information

We may share relevant information with trusted third-party service providers when necessary to operate our business or fulfil your order.

These may include:

  • Shopify and website service providers

  • Payment providers

  • Shipping and logistics partners

  • Printing or manufacturing partners

  • Customer support and communication providers

  • Analytics and advertising providers, where applicable

  • Professional advisers

  • Government authorities or other parties where required by law

We aim to share only the information reasonably necessary for the relevant purpose.

6. Personalised Photos and Images

If you upload a photograph or image for customisation, we may need to share that file with our printing, production, or fulfilment partners to create your personalised product.

You are responsible for ensuring that you have the necessary rights or permission to use any image you upload.

We do not intend to publicly display your uploaded personal photographs without your permission, except where otherwise permitted or required by applicable law.

7. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly

  • Remember preferences

  • Understand website traffic

  • Improve website performance

  • Measure advertising and marketing performance

  • Provide relevant advertising where applicable

Third-party services integrated with our website may also use cookies.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

8. Instagram, Advertising and Analytics

You may reach our website through Instagram, social media, advertisements, or other marketing channels.

Where applicable, we may use services such as Meta Pixel, Google Analytics, or similar technologies to understand website activity and measure marketing performance.

These third-party services may collect information according to their respective privacy policies.

9. Data Security

We take reasonable measures to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no electronic storage or transmission method can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Fulfilling orders

  • Providing customer support

  • Processing returns and refunds

  • Resolving disputes

  • Maintaining business, tax, and accounting records

  • Complying with legal and regulatory requirements

  • Protecting our legitimate business interests

When information is no longer reasonably required, it may be deleted, anonymised, or securely disposed of, subject to applicable legal requirements.

11. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of applicable personal information.

Where processing is based on consent, you may also have the right to withdraw that consent.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal and may not stop processing that we are legally required or otherwise permitted to continue.

To make a privacy-related request, please contact us using the details provided below.

12. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate authorisation.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the situation and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

MemoWear is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of those third-party services before providing them with personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

15. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Brand: MemoWear

Email: contact.memowear@gmail.com

Business Address:
Brahmapur (West of Devi Asthan), Anisabad, Ranipur, Ward No. 28, Phulwari Sharif,
Patna, Bihar – 801505, India

We will review privacy-related requests and respond in accordance with applicable law.

MemoWear — Wear Your Story.